Why will I be referred to someone else?
There are a wide range of services, professionals and programs available in most communities. It could be that you are wanting some specialised assistance and don't know where to get it. It could even be that a court has ordered you to complete a course or attend a specific program. Whatever your situation, being able to effectively access the support you need, at the time you need it most can make all the difference.
Who will I be referred to?
Families and parents in crisis can have complex needs across a range of issues they are facing. Typically parents need accurate information about family payments, child support and housing assistance. In some cases, you or someone in your family may need specialised help with an addiction, mental health, and access to mediation, financial services or professional legal advice.
In most cases our volunteers, State coordinators and Helpline staff can help you access the extra support you need as close as possible to where you live or work.
Who will be making the referrals?
In most cases it will be one of our trained group leaders, state coordinators or helpline staff.
For those clients who are attending one of our support groups, other parents may have direct experience with a particular professional or service in your area. Although many services and professionals can be accessed by self-referral, in some cases we may be able to assist you. You may need to give us permission in writing before we can speak to someone on your behalf.
Can you guarantee the service quality of who I will be referred to?
We take all reasonable steps to ensure that the service providers, professionals and program providers we refer to are appropriately accredited in their respective fields and in many cases have direct positive feedback from others experience. However, it is still up to you to decide whether a particular service or professional is right for you. DID Inc., our staff and volunteers take no responsibility for individual outcomes as these may vary from one person to another.
If I have been referred elsewhere can I still utilise DIDs services?
Yes, although we hope you can resolve your situation quickly and move forward, you can continue to access our services for as long as you need to and regardless of what other services you engage.