HELPLINE - 1300 853 437 - Office hours
Can you guarantee confidentiality?
Who mans the phones?
During business hours DIDs Head Office intake staff operate the Helpline from Coffs Harbour, NSW. After Hours your call is redirected to experienced DIDs volunteers from around the country when they are available. Day or night, more than likely it will be a male. More than likely it will be someone who has personally experienced separation, but also what it takes to navigate through the complex maze of emotions and choices to get to a better place. If you prefer to talk with a professional counsellor over the phone we enjoy mutual respect with Mensline and recommend you give them a call on 1300 789 978.
Do you realise how hard it is for me to call?
Yes. We have all been there. Most men find it difficult to reach out for help or to talk about painful stuff. But we have, and are better for it. You may break down in tears or struggle to find the words. That’s okay. We are patient. We don’t think less of you. It is not a sign of weakness to ask for help but rather a sign of strength. No man has to go it alone. You can even begin to open up by emailing us. But the longer you put it off the deeper the pit you will have to climb out of eventually. Every man who has put it off experiences a huge relief once they finally make the call or go to a group to begin the process of healing. And every man then wishes they had done it sooner.
How is DIDs going to help me?
Some things can be dealt with at the intake call. We could get you connected to a specific service or website; explain the processes you are likely to encounter; provide some information or resource; or just listen intently as you process your situation by speaking it out aloud. The real strength of DIDs is the peer support group. It is here where men going through similar circumstances can meet face to face and really hear each other. Through the wisdom of experience within that group, a man can get up to speed a lot faster on the issues he is facing and develop a way forward with the support of men who have been there already. Within a week of making the call to DIDs you could be attending a group and getting some answers. You may have a ‘buddy’ assigned to guide and support you through the process and loneliness. You will meet some guys just like you who may become your best mates. In locations where there is no group available yet, a field volunteer may be available to support you in a similar way to the group.
Does DIDs give legal advice?
No. DIDs is a peer support organisation. While there are a number of professionals involved in DIDs they are not operating in that capacity – whether it is legal, medical or psychological. We may be able to refer you on to other organisations, websites and helplines that may provide the professional advice you require.